Leave a Google review
The one that matters most for a local business, and the one prospective customers actually check. It takes about a minute and you can do it from your phone.
Write a Google review →
Honest About Where We Stand
Customer Reviews
We’re a new company. Rather than paste a star rating we haven’t earned yet, here’s exactly how we handle feedback, where to find our real reviews as they come in, and how to leave one after we’ve worked on your door.
Why there’s no star rating at the top of this page
Because we haven’t earned one yet, and inventing it would be the fastest way to tell you exactly what kind of company we are.
Fabricated reviews are endemic in home services. So is the subtler version: review markup on a website claiming a 4.9 average from 300 reviews that don’t exist on any platform you can independently check. Search engines treat that as a policy violation, and honestly, so should you. If a contractor’s website shows a rating you can’t verify on Google, take five seconds to go look.
So this page will stay honest as it fills up. Every review published here will be a real one, from a real St. Louis-area customer, copied from a public profile you can go read yourself. Until then, judge us on the things you can verify right now: we publish what this work typically costs, our structure is explained, our technicians are background-checked, and our warranty term is printed on the invoice before you pay.
Leave Feedback
Had Us Out? Tell People the Truth.
Good or bad — we’d genuinely rather have the real version.
Review us on Facebook
If Facebook is where you spend your time, a recommendation there helps neighbors in your own feed find a garage door company they can call.
Recommend us on Facebook →Tell us privately first
If something went wrong, we want to fix it before it becomes a story you tell. Call the office and ask for the owner, or email us directly — we answer every message.
service@trueliftgaragedoors.com →How we handle feedback
A few commitments, written down so you can hold us to them.
- We don’t gate reviews. Some companies text customers a survey, and only the people who click “happy” get sent to Google while the unhappy ones get routed into a private inbox. That practice is called review gating, it’s against Google’s policies, and we don’t do it. Everyone gets the same link.
- We never pay for a review. No gift cards, no discount in exchange for stars, no “leave us five stars and we’ll waive the trip fee.” An incentivized review isn’t information, it’s a purchase.
- We answer the bad ones in public. Every negative review gets a real reply from the owner, naming what went wrong and what we did about it — not a template about how your feedback is important to us.
- We ask before we quote you. If we want to feature your review on this page, we ask first, and we publish it verbatim rather than trimming the awkward sentence out of the middle.
- We fix it before we ask. Nobody on our team is allowed to request a review on a job that isn’t finished right. If the door isn’t balanced and the safety test hasn’t passed, the visit isn’t over.
If something went wrong
Call (314) 885-9565 and say you have a problem with a completed job. That call goes to the owner, not into a queue. If a part we installed failed inside the warranty term printed on your invoice, we come back and make it right at no charge — that’s the whole point of putting the term in writing. Warranty details are summarized in our terms of service.
And if we simply weren’t the right company for your job, tell us that too. We’d rather learn it from you than from a one-star review six weeks later.
What to look for in any contractor’s reviews
Some free advice that applies to us as much as anyone else. Read the three-star reviews, not the five-star ones — that’s where the useful detail lives. Check whether reviews arrive steadily over time or in suspicious clusters. See whether the owner responds, and how. Watch for reviews that name a specific technician, a specific street and a specific part; those are hard to fake. And be skeptical of any website showing a rating that doesn’t match what’s on the company’s actual Google profile.
In the meantime, the verifiable things are all on this site: published cost ranges for this work, an explanation of how we’re structured and paid, a full FAQ that answers questions rather than deflecting them, and a phone number answered by a person in St. Louis seven days a week.
Be One of the First to Judge Us.
Flat-rate price in writing before we start, background-checked technicians, two-hour arrival windows and a warranty printed on the invoice. Then tell everyone how it went.